IVR Services

Interactive Voice Response (IVR) Services

In a country like Somalia/land, where literacy is low, IVR is a great way to connect with people who have limited reading and writing abilities. Mobile voice reaches everyone in Somalia and Somaliland, enabling effective communication regardless of internet access.

  • Information Source

    The fastest, most efficient way to get up-to-date information via a single call. Calls can be targeted by region or other demographic parameters.

  • Voice Broadcast

    Broadcast pre-recorded voice messages to recipients; this can include transmissions about weather, tips for increasing farming efficacy, and other important information.

  • Surveys and Polls

    Broadcast and conduct surveys via IVR, allowing call recipient to take part in surveys while on the call and enables responses regardless of literacy level.

  • Two-way Voice Communication

    The two-way communication channel allows callers to speak directly with partners or automated voice prompt system. This encourages cohesive and timely feedback.

  • Multiple Language Options

    The IVR applications Shaqodoon provides are available in different languages and dialects. This makes IVR accessible for people of different age groups, gender, ethnicity, and other demographics. 

Explore Projects Featuring IVR Technology

Our partners can add IVR to projects to maximize impact and gain valuable insights.

Some examples of how our partners have used IVR

  • Community response mechanism

  • Community feedback

  • Mobile learning

  • Voice/SMS broadcast for instant messaging

  • Voice/SMS based polling and survey, instantly reaching thousands.

  • Audio based Entrepreneurship programs for rural youth

  • Mobile Health for pregnancy tracking, advice, and information

  • SIP connectivity to third party applications

  • SMS Gateway connectivity to third party application

  • SMS based School attendance system

  • SMS/Voice Job notifications

  • Market information systems for farmer, pricing UpToDate information on prices.

  • Radio listener engagement through SMS/IVR interactions and radio program feedback

  • Call center applications, connecting health agents and concerned public members

  • IVR/Computer based reporting on election malpractice